Get in Touch With Us
This page explains how to contact the Non Gamstop Casinos editorial team, what we can help with and what we cannot. We are an independent information site, not a casino, so we cannot access your account or change a casino's decision.
What we can and cannot help with
Most messages fall into one of the groups below. Knowing which one applies will get you to the right place faster.
| Your question | Can we help? | Where to go |
|---|---|---|
| A fact on our site looks wrong or out of date | Yes | Contact us with the page and the detail |
| You want us to explain a term, such as wagering requirements or KYC | Yes, in general terms | Contact us |
| Feedback or a topic suggestion | Yes | Contact us |
| A withdrawal, bonus or account problem with a casino | Not directly | The casino's own support and complaints procedure first |
| Help with gambling that is harming you or someone close to you | Not as a service | GamCare or the National Gambling Helpline (see below) |
How to write to us
The clearest way to reach the team is through the contact details or form shown on this page. We do not publish a phone line or live chat, and we would rather not guess at a response time we cannot promise. We read what we receive and reply where a reply is useful.
A few details make a message much easier to act on:
- State the page you are writing about, or paste its address.
- Quote the statement you think is wrong, and say what you believe is correct.
- Add a source if you have one, such as the casino's published terms or a regulator's register entry, with the date you saw it.
- Leave out passwords, full card numbers and identity documents. We never need them.
Reporting an error or a changed offer
Bonus terms, payment options and licence details change often. Our pages are fact-checked as of 29 September 2026, but a casino can alter its terms at any time, so always read the current terms on the casino's own site before you deposit. Headline offers are casino advertising, not a promise of what you will receive, and they usually come with wagering requirements, expiry dates, maximum bet rules and cashout limits.
If you spot a mismatch between our summary and a casino's live terms, tell us. We will check it against the casino's published wording and correct the page if it is confirmed. Where something cannot be verified, we would rather say so than guess.
Problems with a casino
We cannot resolve a dispute for you, and we cannot get money released. If you have a problem with one of the casinos we feature, this is the usual order of steps:
- Contact the casino's customer support in writing and keep copies of every reply.
- Use its formal complaints procedure if support does not settle the matter.
- Check the terms you agreed to, especially bonus rules, verification requirements and withdrawal limits.
- If the casino names a licensing body or an independent dispute service, follow that route.
Be aware that sites not covered by GAMSTOP generally operate under overseas licences, not a Great Britain licence from the UK Gambling Commission. That can mean fewer protections and different routes for complaints. Our guide to the best non GamStop casinos explains how we look at licensing, payments and terms.
Support if gambling is causing harm
If gambling is affecting your money, mood or relationships, please speak to someone independent. GamCare runs the National Gambling Helpline on 0808 8020 133 and offers online chat and information. If you have self-excluded through GAMSTOP, that decision is there to protect you, and you can contact GamCare for support in sticking to it. Blocking software, deposit and loss limits and self-exclusion tools are all worth considering. Gambling should never be treated as a source of income or a fix for money worries.
You must be 18 or over to gamble. If you tell us you are struggling, we will point you to support organisations, though we are not a counselling service.
Partnerships and commercial questions
We may earn commission if you join a casino through links on this site. That does not decide rankings or editorial ratings, and commission cannot buy a higher position. If you represent a casino or software provider and want to send us information, you are welcome to. Please include verifiable licence details and current terms. We cannot promise inclusion or a particular rating.
Your privacy when you write to us
Share only what is needed to explain your message. We use your details to reply and to check the point you raise, not to send unrelated marketing. If you would like us to delete an earlier message, say so in your email.